Returns Policy
No product may be returned without prior written authorisation from Chief Enterprises. Once approved, returns must be shipped freight prepaid to the designated Chief facility, and include the original purchase date and, if requested, a written explanation of the reason for return and the circumstances under which the issue occurred.
All returns must be initiated within 30 days from the date the order was shipped.
At Chief’s sole discretion, a restocking fee of 20% of the invoice value may apply to any return not related to a warranty claim. Orders not collected within 10 days of fulfilment will be treated as cancellations and may also incur the same restocking charge.
Chief Enterprises retains the right to determine whether a refund will be issued. All decisions regarding returns, cancellations, and refunds are final. Proof of purchase is required, and title to returned goods does not transfer to Chief until the product has been received at the return location. Chief reserves the right to deny returns or apply restocking fees and additional charges where applicable.
Shipping
We can ship to most destinations in the EU and select countries in North Africa and the Middle East. Please note that certain products or countries may have shipping restrictions and may not be eligible for delivery.
When placing your order, we will provide an estimated delivery timeframe based on product availability and the shipping method you select. Estimated shipping dates will be visible at checkout depending on the chosen courier.
Please also be aware that our shipping rates are weight-based. The weight of each item is listed on its product page, and in line with carrier guidelines, shipping weights are rounded up to the nearest full kilogram.